Elite Treatment Coordination

Description

Presented by Joyce Gabriel, known as “The Systems Builder,” this course is designed for dental professionals who want to turn practice complexity into clear, repeatable systems. Joyce operates at the intersection of communication, operations, and patient psychology, teaching teams how to think strategically rather than just performing tasks.

The program focuses on transforming the Treatment Coordinator role from a reactive administrative position into a Clinical Case Strategist and Patient Advocate. By bridging the gap between clinical diagnosis and patient understanding, the course teaches you how to guide patients toward confident health decisions for high-value treatments without using high-pressure sales tactics.

Key Course Outcomes

By the end of this program, participants will be able to:

• Master the Identity Shift: Move from an “information giver” to a “decision guide” and clinical leader.
• Apply the Ethical Case Acceptance Model: Utilize a structured framework involving Problem Awareness, Emotional Ownership, Outcome Clarity, and Investment Framing.
• Implement Advanced Communication: Master the Acknowledge -> Clarify -> Guide strategy to handle patient objections with curiosity instead of defensiveness.
• Shift Mindsets: Transition patients from a “Consumer Mindset” (focused on price and fear) to a “Clinical Mindset” (focused on long-term health and outcomes).
• Control the Consultation Room: Learn to manage the “emotional temperature” of the room and lead high-ticket consultations (10,000–50,000+) with certainty and authority.

Who Is This Course For?

This program is specifically tailored for:

• Dental Office Managers seeking better systems and leadership tools.
• Treatment Coordinators looking for advanced communication frameworks.
• Dental Assistants transitioning into administrative or management roles.
• Dentists/Practice Owners who want to refine their own case presentation skills or train their teams to operate more strategically.

How You Will Be Impacted

Course takers will experience a profound shift in thinking, moving from a “clock-in/clock-out” routine to an extraordinary mindset driven by purpose and intentionality. You will learn to stop “chasing patients,” defending fees, or over-explaining clinical details. Instead, you will gain the confidence and leadership skills to empower patients to choose the best care, ultimately elevating both your professional role and the overall growth of the practice.

Course Logistics & Registration

• Format: Intensive 2-day course.
• Date: Day 1: October 24th, 2026
  Day 2: November 2nd, 2026
• Registration: Opens on June 10th.
• Venue: Simon Fraser University’s (downtown Vancouver campus)
• Pricing:
  • $449 for one person, Taxes apply (5% + 7% = $505
  • 10% Discount for clinics purchasing a group package for 3 people.

Interested? Share your details here and we’ll reach out with information!